Just Ask Bob™
Chatbot for the ServiceNow Platform Powered by IBM Watson
Bob is a chatbot virtual assistant that increases Tier 0 (self service) support for employees, and the ability to deflect cases for organizations. For example, Bob for HR addresses common HR questions and requests so your agents can focus on the more complex, delicate, and strategic tasks.
Advantages and Capabilities
- Tier 0 (self service) Support & Case Deflection
- ServiceNow Integration with Existing Service Catalog items
- Knowledge Base Integration to Load Relevant Articles
- Provides Personalized Data like PTO Remaining & Benefits Enrollment
- Learns Over Time
Put Bob to Work for Your Organization
Ready to save time through increased Tier 0 (self service) support and case deflection?